Jump IT UG (haftungsbeschränkt) – Terms of Service
Last Updated: 24 November 2025
Important notice: This document sets out the legally binding terms and conditions under which Jump IT UG (haftungsbeschränkt) (“Jump IT”, “we”, “our” or “us”) provides its cloud desktop as a service and related services (the “Service”). By accessing or using the Service, you acknowledge that you have read these terms of service (the “Terms”), understand them and agree to be bound by them. If you do not agree to these Terms, you must not use the Service. These Terms contain important provisions including limitations of liability, warranty disclaimers, an arbitration agreement for business users and your responsibilities with respect to third party software licences (including those of Microsoft). Please read them carefully.
1 Agreement overview and definitions
1.1 Parties: These Terms constitute a contract between you (either an individual or the entity on whose behalf you access or use the Service) and Jump IT UG (haftungsbeschränkt), a company incorporated and existing under the laws of Germany with its registered office at Magnusstraße 2, 29221 Celle, Germany. When we refer to “you” or “User” we mean the individual or legal entity who accepts these Terms and uses the Service.
1.2 Consumers and business users: For the purposes of these Terms, a “Consumer” means an individual who uses the Service for personal, family or household purposes and not on behalf of a business or for commercial gain. A “Business User” means any user (individual or entity) who uses the Service for commercial, professional or organisational purposes (including on behalf of a company or institution). Certain provisions of these Terms apply differently to Consumers and Business Users to reflect applicable legal requirements and the parties’ respective rights and obligations.
1.3 Service description: The Service provides access to one or more virtual machines running on the Microsoft Azure cloud platform. Each virtual machine is configured with a licensed copy of Windows 11 Pro (or another supported operating system) and is delivered over the internet via our applications and websites. Users may install third party software and upload or store data on these virtual desktops. The Service also includes our website and any additional applications, interfaces or tools that we may make available from time to time in connection with the cloud desktops. We do not currently provide standalone mobile or desktop applications or a public API; any such offerings in the future will be subject to additional terms. All underlying hardware, platform software and network resources remain the property of Jump IT or its licensors; you receive only the limited right to use the Service as specified in these Terms. Beta or preview features may be offered from time to time on an experimental basis; such features are provided “as is” and may be modified or discontinued at any time.
1.4 Customer data and user content: “User Content” or “Customer Data” means any data, files, applications, configurations or other content that you or your end users upload, install, create, generate or store on the Service. You retain ownership of your User Content and are responsible for obtaining all rights and consents necessary to use and store it. By using the Service, you grant Jump IT a limited, worldwide, non‐exclusive, royalty free licence to host, reproduce, transmit, display and process your User Content solely as necessary to provide and improve the Service, to comply with legal obligations and to protect our rights and those of other users. Except for the limited rights expressly granted, Jump IT does not claim ownership of your User Content.
1.5 Scope of licence and reservation of rights: All rights not expressly granted to you in these Terms are reserved by Jump IT and its licensors. You may access and use the Service only for your own internal purposes (or, in the case of Consumers, for your personal household use) and solely during the term of your subscription. You may not resell, sublicense, lease, timeshare or otherwise make the Service available to third parties (other than your own end users who are authorised under your account) without Jump IT’s prior written consent. You may not copy, modify, adapt, translate, create derivative works from, reverse engineer, decompile or disassemble any part of the Service except as expressly permitted by applicable law or by third party licence terms.
1.6 Updates and modifications: Jump IT will provide function maintenance and security updates to the Service as necessary to keep the Service in conformity with these Terms and applicable law. We will notify you when updates are available and may require installation or enablement of updates to continue using the Service. You agree to install or enable such updates promptly. Nothing in this section obliges Jump IT to provide new features or upgrades beyond what is necessary to maintain contractual conformity.
2 User accounts and responsibilities
2.1 Account registration and administrators: To access the Service, you must register an account and provide accurate, complete and up to date information. Business Users may appoint one or more administrators who will manage the accounts of end users within their organisation. Any action taken by an administrator is binding on the Business User. You agree to promptly update any information that becomes inaccurate or incomplete. If you allow employees, contractors or other third parties to use the Service under your account, you are responsible for their use and must ensure they comply with these Terms.
2.2 Account security: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You should enable multi factor authentication where available and use strong, unique passwords. You must immediately notify Jump IT of any unauthorised use of your account or any other breach of security. Jump IT is not liable for losses or damages arising from your failure to safeguard your credentials.
2.3 User content and legal compliance: You are solely responsible for all User Content and for ensuring that you have the rights to use, upload, install and store such content. You must comply with all applicable laws and regulations, including intellectual property laws, data protection laws and export control laws. You warrant that you are not located in, and will not use or access the Service from, any jurisdiction subject to comprehensive trade sanctions or embargoes, and that you are not on any government list of prohibited or restricted parties. We reserve the right to remove or disable access to any User Content that we reasonably believe violates these Terms or applicable law and to disclose content to law enforcement or a third party if required to do so.
2.4 Third party software and licensing: If you install or use third party software (including Bring Your Own Licence or BYOL software) on the Service, you must obtain and maintain the necessary licences and comply with the vendor’s terms. Jump IT is not responsible for any unlicensed or improperly licensed third party software you deploy. We may require proof of licensing and may suspend or terminate your Service if we reasonably suspect unlicensed use. Software provided as part of the Service (such as Microsoft Windows) is licensed to you, not sold. Microsoft and other licensors are third party beneficiaries of this section and may enforce their rights directly.
3 Acceptable Use Policy (AUP)
You agree to use the Service only for lawful, authorised and appropriate purposes. You must not use the Service in a manner that interferes with the normal operation of the Service, harms other users or third parties, or violates any law or regulation. Without limiting the generality of the foregoing, you agree not to engage in any of the following prohibited activities:
3.1 Illegal, harmful or offensive content – Creating, uploading, storing, transmitting or disseminating content that is illegal, harmful, fraudulent, defamatory, obscene, hateful, discriminatory or violent. This includes (but is not limited to) child sexual exploitation material, pornography involving minors, incitement to violence, terrorism or hatred, illegal gambling operations, promotion of illegal drugs, unlicensed firearms or regulated goods, doxxing or invasion of privacy, and any content that infringes copyright, trade mark or other intellectual property rights.
3.2 Malicious activity and security violations – Distributing malware, spyware, ransomware or other malicious code; conducting or facilitating denial of service attacks; probing, scanning or testing the vulnerability of the Service or any network without permission; attempting to gain unauthorised access to systems, accounts or data; tampering with licence activation or usage tracking mechanisms; or otherwise attempting to circumvent technical protections or usage limits.
3.3 Impersonation and deception – Impersonating any person or entity; misrepresenting your identity or affiliation; registering accounts under another person’s name without authorisation; forging headers or manipulating identifiers to disguise the origin of content; or otherwise engaging in fraud, deception or misrepresentation.
3.4 Spam and abusive conduct – Sending unsolicited bulk or commercial messages (“spam”); phishing or distributing fraudulent content; participating in pyramid schemes; posting, transmitting or storing harassing, threatening or bullying material; or collecting personal data about others without their consent.
3.5 Resource abuse and prohibited services – Operating or facilitating the following services or activities on the Service:
- Cryptocurrency or blockchain activities – Mining, validating or processing blockchain transactions (such as bitcoin or other cryptocurrency mining).
- Open proxies and anonymisation services – Running open proxy services, Tor exit nodes, anonymising relays or other services that allow third parties to obscure their identity or the origin of their traffic.
- Peer to peer or torrent servers – Hosting torrent trackers, seeding torrents or facilitating peer to peer file sharing of copyrighted or illegal material.
- Gambling and betting – Operating gambling, betting or sweepstake services (unless fully licensed and permitted under the law of the relevant jurisdictions).
- Hacking, cracking, cracking tools or circumvention services – Providing tools or instructions designed to compromise security, bypass digital rights management, crack software licences or exploit vulnerabilities.
- High risk or resource intensive workloads – Running stress tests, cryptocurrency bots, denial of service tools, continuous automated tasks or other activities that degrade system performance or interfere with other users.
3.6 Tampering with notices and security features – Removing, altering or obscuring any copyright notices, proprietary legends, licence keys or other labels on the Service or on software provided through the Service; or distributing tools designed to bypass or remove such notices. You may not disable or circumvent any usage metering, licence enforcement or security features of the Service.
3.7 Export and sanctions violations – Accessing or using the Service from any country or region subject to comprehensive embargoes or trade sanctions, or by any individual or entity on applicable sanctions or prohibited lists.
3.8 Microsoft AUP compliance – The Service relies on Microsoft Azure and Microsoft software. You agree to comply with Microsoft’s Online Services Acceptable Use Policy and any other Microsoft policies that apply to your use of Microsoft software and services. Any violation of Microsoft’s policies will be treated as a violation of this AUP. Microsoft and Jump IT reserve the right to monitor compliance and enforce restrictions. We may suspend or terminate your access if Microsoft believes you have violated its policies, and we may share relevant information with Microsoft for investigation and enforcement.
3.9 Other improper conduct – Any conduct that Jump IT or its platform providers (including Microsoft) reasonably believe to be illegal, fraudulent, harmful, abusive, offensive or otherwise unauthorized. This list of prohibited activities is not exhaustive. Jump IT reserves the right to determine, in its sole discretion, whether your conduct violates this AUP and to take appropriate action (including suspension, termination, and reporting to law enforcement).
4 Third party software and Microsoft terms
The Service may include or provide access to third party software and services, notably those provided by Microsoft. Your use of any third party software is subject to the third party’s licence terms. Without limitation:
4.1 Microsoft Customer Agreement and Product Terms – Your use of Microsoft software and cloud services through the Service is subject to the Microsoft Customer Agreement and the Microsoft Product Terms (including Windows operating system licence terms). These documents specify rights, restrictions, service descriptions and product use rights. In the event of any conflict between these Terms and Microsoft’s terms concerning Microsoft software, the Microsoft terms will prevail.
4.2 Microsoft EULAs – If your Service includes Microsoft Windows, Microsoft Office or other Microsoft applications, your use of the software is governed by the applicable Microsoft End User Licence Agreement (EULA). You must accept and abide by those terms. If you do not accept the EULA, you may not use the software or the Service and must contact Jump IT to cancel your subscription.
4.3 Microsoft Azure services and AUP – The underlying cloud infrastructure is provided by Microsoft Azure. Both you and Jump IT are subject to Microsoft’s Online Services Terms and Acceptable Use Policy. These policies prohibit, among other things, using Microsoft services for illegal or harmful purposes (such as those listed in Section 3). Any violation of Microsoft’s terms by you will be treated as a breach of these Terms. Microsoft may suspend or terminate its services if it believes you have violated its terms, which will in turn affect the Service.
4.4 Microsoft privacy and data – Microsoft may collect and process certain telemetry, diagnostic or usage data about your virtual desktop directly under its privacy statement. Such processing is independent of Jump IT’s processing. By using the Service you acknowledge and consent to Microsoft’s processing as described in the Microsoft Privacy Statement.
4.5 Third party beneficiary – Microsoft and other third party licensors are express third party beneficiaries of those provisions of the Terms that relate to the use of their software or services. This means they may enforce those provisions directly against you. Jump IT passes through any warranties, limitations or exclusions of liability mandated by our suppliers and will not be liable for the performance of third party products or services.
5 Privacy and data protection
5.1 Privacy policy: Your privacy is important to us. Our Privacy Policy, which is incorporated by reference, explains how we collect, use, share and protect your personal data when you use the Service. By using the Service, you acknowledge that you have read our Privacy Policy and consent to the processing of your personal data as described therein. If you do not agree with our data handling practices, you must not use the Service.
5.2 Data processing roles: When you are a Business User and your use of the Service involves processing personal data of your employees, customers or other individuals, you are the data controller and Jump IT acts as your data processor. In such cases, our Data Processing Addendum (DPA) (available upon request) governs our processing of that data under Article 28 of the GDPR. For data relating to your Jump IT account and our direct communications with you, we act as the data controller. You agree to comply with all data protection laws applicable to you and to provide any necessary notices and obtain any required consents from data subjects.
5.3 Data hosting and security: Virtual desktops and associated User Content are primarily hosted in data centres located within the European Union, or the region you select for your virtual desktop, and operated by Microsoft Azure. Azure employs industry standard security measures, including encryption at rest and in transit, redundant infrastructure and compliance certifications (such as ISO 27001 and SOC 1/2/3). While we leverage Azure’s security, we are not responsible for Microsoft’s independent data processing. Please refer to Microsoft’s privacy and security documentation for further information.
5.4 Data transfers: Due to the global nature of cloud services, we and our subprocessors (including Microsoft) may transfer or access data from outside the EU/EEA. We will implement appropriate safeguards for cross border transfers as required by applicable law. This may include relying on adequacy decisions, Standard Contractual Clauses or other lawful transfer mechanisms.
5.5 Retention and deletion of data: We retain your personal data and User Content for as long as necessary to provide the Service and comply with our legal obligations. Upon termination of your account or upon your request, we will delete or anonymise your data within a reasonable period, except where we are required or permitted to retain it for legal compliance, dispute resolution or legitimate business purposes (for example, for backup purposes or to prevent fraud). You are responsible for exporting your data prior to cancellation or termination and for maintaining your own backups.
5.6 Microsoft data processing: Microsoft may independently collect and process telemetry or diagnostic data through the operation of Windows and other Microsoft software. Such processing is governed by the Microsoft Privacy Statement. By using the Service, you consent to Microsoft’s processing of this data to the extent required by law. Jump IT is not responsible for Microsoft’s handling of data it collects directly.
6 Intellectual property rights
6.1 Jump IT ownership: The Service (including all software, technology, algorithms, interfaces, designs, know how and documentation provided by Jump IT) and all associated intellectual property rights are and shall remain the exclusive property of Jump IT and its licensors. These Terms do not grant you any rights or licences except as expressly set out herein. You may not remove, alter or obscure any copyright, trade mark or proprietary notices on the Service or on any materials provided by Jump IT.
6.2 Licence to use the Service: Subject to your ongoing compliance with these Terms (including payment of all applicable fees), Jump IT grants you a limited, non‐exclusive, non‐transferable, revocable licence to access and use the Service during the term of your subscription for your internal purposes (or, in the case of Consumers, for personal use). You may not sublease, sublicense, sell, resell, transfer or distribute the Service to any third party (except to your own authorised end users). All rights not expressly granted are reserved by Jump IT.
6.3 Restrictions: You agree that you will not (and will not permit any third party to): (a) modify, adapt, translate or create derivative works of the Service; (b) reverse engineer, decompile or disassemble any software component of the Service except to the limited extent expressly permitted by applicable law; (c) access the Service in order to build a competing product or service; or (d) copy any feature, function or graphic of the Service for competitive purposes.
7 Fees, payment and consumer rights
7.1 Fees and billing: Access to the Service is offered on a subscription basis. Fees may include hourly, monthly or annual subscription fees per user or per virtual machine, one time set up fees and usage based charges (for example, charges for additional storage or network bandwidth). The specific fees applicable to you will be provided at the time of order or as otherwise agreed in writing. All fees are stated and payable in the currency specified at checkout or in the applicable order form.
7.2 Taxes: All fees are exclusive of any value added tax (VAT), sales tax, goods and services tax (GST) or other applicable taxes, unless expressly stated otherwise. You are responsible for paying all such taxes (excluding taxes based on Jump IT’s net income). If we are required to collect taxes on your behalf, the taxes will be added to your invoice or charged to your payment method. If you believe you are exempt from certain taxes, you must provide valid exemption documentation.
7.3 Billing and payment methods: By purchasing a subscription, you authorise Jump IT (or our third party payment processor) to charge your designated payment method (such as a credit card, SEPA direct debit or other accepted method) when charges fall due. For Hours plans, usage of virtual machine hours in your first month is billed on a threshold basis: we will charge once your accrued usage reaches the communicated threshold. After the first month on an Hours plan, billing switches to a fortnightly cadence; your payment method will be charged every 14 days for fees and usage accrued since the previous charge unless otherwise agreed in writing. If you upgrade your Hours plan or change your virtual machine tier (Standard, Pro or Pro+) mid cycle, the change takes effect immediately; charges accrued up to the change are billed immediately, and subsequent billing continues under the new tier’s rates on the fortnightly schedule (including any immediate threshold charge if applicable). Months plans are billed monthly on your machine’s anniversary date, and Years plans are billed annually on that same anniversary cadence. For Months or Years plans, any change to your virtual machine tier (Standard, Pro or Pro+) is booked and applied at the start of the next monthly or annual cycle; charges for the renewal period reflect the new tier, and the anniversary cadence continues unchanged. Your subscription will automatically renew unless cancelled in accordance with these Terms. If payment cannot be processed or if you fail to pay when due, we may charge interest on overdue amounts at a rate of 5% per annum (or the maximum rate permitted by law) and may suspend or terminate your access to the Service after reasonable notice. You agree to reimburse us for reasonable costs of collection for overdue amounts.
7.4 Price changes: We may modify the fees for the Service from time to time, including upon renewal of a subscription term or for month to month services. We will provide at least 30 days’ notice of any material fee increase. If you do not agree to the new fees, you must cancel your subscription before the change takes effect. Continued use of the Service after the effective date of the change constitutes acceptance of the new fees.
7.5 Free trials and promotions: We do not currently offer free trials or promotional pricing. However, we may introduce such offers in the future at our discretion. Any free trial or promotion will be subject to additional terms specified at the time of the offer and may be modified or discontinued at any time. Unless expressly stated otherwise, free trials will convert to paid subscriptions at the end of the trial period unless you cancel beforehand.
7.6 Consumer withdrawal right (EU): If you are a Consumer residing in the European Union or European Economic Area (EU/EEA), you have a statutory 14 day right of withdrawal (cooling off period) for distance contracts. You may exercise this right by sending us a clear statement (by email to support@jumpit.ai, or by using the EU model withdrawal form) within 14 days after the conclusion of the contract. When subscribing to the Service, you request and expressly consent that we begin supplying the Service immediately and acknowledge that you will lose the right of withdrawal once the Service has been fully performed. We may nevertheless assess withdrawal requests on a case by case basis. If your virtual desktop has not been significantly used and contains no material data, we may refund all or part of the subscription fee. Withdrawal does not apply to administrative charges already incurred or to fees for services that have been fully delivered.
Consumers residing outside the EU/EEA (including in the United Kingdom, United States and Australia) do not have a statutory cooling off right for digital services under their local laws. However, they may have other mandatory consumer rights. For example, UK consumers have statutory rights under the Consumer Rights Act 2015 in relation to the quality and conformity of digital services; Australian consumers have guarantees under the Australian Consumer Law; and nothing in these Terms affects those rights. The 14 day cooling off right described above does not apply to consumers outside the EU/EEA unless mandatory law provides otherwise.
7.7 Refunds: Except as expressly set forth in this Section 7.6 or as required by law, all payments are non‑refundable. If you terminate your subscription mid term, you will not ordinarily be entitled to a refund for the unused portion of the term. We will, however, refund or credit charges that were incorrectly billed. Consumers may have statutory rights to receive a refund in certain circumstances (e.g. if a digital service is not provided with reasonable care and skill); we will comply with such rights. If we discontinue the Service in its entirety or materially reduce its functionality for all users, we may provide a pro rata refund for unused prepaid fees.
7.8 Cancellation by user: You may cancel your subscription at any time through your account settings using the dedicated termination button labelled “Delete” in compliance with section 312k of the German Civil Code. Operating this button will lead you directly to a form where you may enter further information and confirm whether you wish to terminate for convenience or for cause. Submitting this form constitutes a valid cancellation, and we will acknowledge receipt without delay. You may also cancel by contacting our support team at support@jumpit.ai. For month to month subscriptions, cancellation takes effect at the end of the current billing cycle, unless we specify otherwise. For fixed term subscriptions, you may cancel your subscription effective at the end of the current term by giving any required notice (e.g. 30 days before the term end). Upon cancellation, your access to the Service will end when the current term expires. Except as provided in Section 7.6 or required by law, we do not provide refunds for partial billing periods or unused time.
8 Suspension and termination
8.1 Suspension by Jump IT: Jump IT may suspend or temporarily disable your access to the Service (in whole or in part), without prior notice, if: (a) we reasonably suspect that you or your account is involved in a violation of these Terms (especially the AUP or third party licence obligations); (b) your continued use could harm the Service, other users or our infrastructure (for example, due to malware, abnormal bandwidth consumption or unlawful activity); (c) suspension is required by law, court order or law enforcement request; or (d) you fail to pay fees when due. We will use commercially reasonable efforts to notify you and, where practicable, provide an opportunity to cure. Suspension does not relieve you of your obligation to pay fees; if the underlying issue is not cured within a reasonable time, we may terminate your subscription and permanently delete your data.
8.2 Termination by Jump IT: We may terminate these Terms and your access to the Service as follows:
8.2.1 For cause – If you materially breach these Terms (for example, by violating the AUP, failing to pay fees, misusing third party software or infringing intellectual property rights) and fail to cure the breach within 30 days after receiving notice (if the breach is curable), or if the breach is incapable of cure or is repeated, Jump IT may terminate immediately.
8.2.2 For legal or regulatory reasons – If continued provision of the Service becomes illegal or impracticable due to changes in laws, regulations or sanctions, we may terminate your subscription and refund any prepaid fees for the remaining unused portion (if applicable).
8.2.3 For discontinuation – If Jump IT decides to discontinue the Service or a material part of it for all users, we may terminate your subscription. We will provide you with reasonable notice and may refund unused prepaid fees.
Upon termination for cause, we may immediately revoke your access to the Service and all outstanding fees will become immediately due. Termination does not release you from liability for fees accrued or breaches that occurred prior to termination.
8.3 Termination by user: You may terminate your subscription at any time for convenience using the Delete button described in Section 7.8 or by contacting Jump IT support. For month to month subscriptions, termination will generally take effect at the end of the current monthly billing period. For fixed term subscriptions, termination will take effect at the end of the current term if you provide the required notice (e.g. 30 days). If you terminate for convenience, you will not receive a refund for the remaining period unless required by law. If you are a Consumer, you may have statutory rights to withdraw or cancel within the cooling off period (see Section 7.6). We will honour any such statutory rights.
8.4 Effect of termination: Upon termination or expiration of your subscription for any reason, your right to access and use the Service immediately ceases. You must stop all use of the Service and delete any locally installed software provided as part of the Service. We strongly recommend that you export or download any important data before your account closes. We may delete or anonymise your User Content and personal data after a reasonable period, except where retention is required by law or permitted for legitimate business purposes.
8.5 Surviving provisions: Any provisions of these Terms that by their nature should survive termination or expiration will survive, including (without limitation) ownership provisions, payment obligations, privacy and data protection obligations, AUP obligations, warranty exclusions, liability limitations, indemnification, dispute resolution provisions and governing law provisions. Termination does not relieve either party of any obligations or liabilities that have accrued before the effective date of termination.
9 Disclaimer of warranties
9.1 As is service: The Service is provided to you on an “as is” and “as available” basis. To the fullest extent permitted by law, Jump IT disclaims all warranties, representations and conditions, whether express, implied or statutory, including any warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, non‑infringement, or that the Service will be secure, uninterrupted, error free or free of harmful components. Jump IT makes no warranty that the Service will meet your requirements, achieve any intended result, or that any defects will be corrected. You use the Service at your own risk and are responsible for verifying any results or data obtained through the Service.
9.2 No oral or written advice: No advice, instruction or information (whether oral or written) obtained from Jump IT or through the Service creates any warranty not expressly stated in these Terms. You are responsible for the results obtained from use of the Service and for any decisions or actions based on such results.
9.3 Consumer protections: If you are a Consumer, the above exclusions and limitations apply to the maximum extent permitted by law. Nothing in these Terms is intended to limit or exclude statutory warranties or rights that you may have under applicable consumer law. For example, in some jurisdictions digital services must conform to their description and be supplied with reasonable care and skill. If the Service fails to meet these requirements and you are entitled to a remedy under local law, we will comply with that law. These Terms do not affect any rights you may have under mandatory consumer protection laws.
10 Limitation of liability
10.1 Liability cap for business users: If you are a Business User, Jump IT’s and its affiliates’ total cumulative liability arising out of or relating to these Terms and the Service (whether in contract, tort, negligence, strict liability or otherwise) is limited to the total amount of fees you paid to Jump IT for the Service in the 12 months immediately preceding the event giving rise to the claim. If no fees have been paid (for example, during a free trial), our liability is limited to EUR €100. This limitation applies to all claims and causes of action in the aggregate. Your sole and exclusive remedy for any breach by Jump IT is recovery of direct damages up to this cap.
10.2 Liability for consumers: If you are a Consumer, Jump IT does not limit or exclude its liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation or wilful misconduct, or for any other liability that cannot be excluded by law. Subject to this, and to the extent permitted by law, our liability to Consumers is limited to losses that are a reasonably foreseeable result of our breach or negligence. We are not liable for losses that are indirect, consequential or not reasonably foreseeable. Furthermore, if you use the Service for commercial or business purposes while claiming to be a Consumer, we will treat you as a Business User for purposes of liability.
10.3 Exclusion of damages: To the fullest extent permitted by law, neither Jump IT nor its affiliates, officers, employees, agents, suppliers or licensors shall be liable for any indirect, consequential, special, incidental or punitive damages, or for any loss of profits, revenue, goodwill, business opportunity, data, or other intangible losses, even if we have been advised of the possibility of such damages. In jurisdictions that do not allow the exclusion or limitation of certain damages, our liability will be limited to the maximum extent permitted by law.
10.4 General liability provisions: Each limitation or exclusion of liability in this Section 10 is intended to be applied separately. If any provision is held invalid or unenforceable in a particular jurisdiction or circumstance, the remaining provisions will remain in full force to the maximum extent permitted by law. We do not intend to exclude or limit liability beyond what is allowed under your local laws. You may have statutory rights that vary by jurisdiction; nothing in these Terms affects those rights.
10.5 Release of claims: To the extent permitted by law, you release Jump IT and its affiliates from any claims, demands and damages arising from disputes between you and any third parties (for example, disputes between users, between a user and a software vendor, or between end users of a Business User). This release does not affect any statutory rights you may have that cannot be waived.
11 Indemnification
11.1 Indemnity by business users: If you are a Business User, you agree to indemnify, defend and hold harmless Jump IT, its parent, affiliates and their respective officers, directors, employees, agents, partners and licensors (including Microsoft) from and against any and all third party claims, liabilities, damages, losses and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use or misuse of the Service; (b) your breach of any provision of these Terms (including the AUP and third party software terms); or (c) your infringement or misappropriation of any intellectual property or other rights of any third party. Jump IT will give you prompt notice of any such claim and may allow you to assume control of the defence (with counsel reasonably acceptable to us). Jump IT may participate in the defence at its own expense. You may not settle any claim that imposes liability or obligations on Jump IT without our prior written consent.
11.2 Indemnity by consumers: Consumers are not contractually required to indemnify Jump IT. However, you remain responsible for your own unlawful acts, negligence or misconduct. You agree to cooperate with Jump IT at your own expense in the defence of any claim that relates to your use of the Service. We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you.
12 Changes to these Terms
12.1 Updates: We may modify or update these Terms from time to time to reflect changes in the Service, legal requirements or our business practices. When we make material changes, we will post the updated Terms on our website and update the “Last Updated” date at the top. For material changes we will provide additional notice (for example, via email or in service notification) at least 30 days before the changes take effect. Changes will not apply retroactively unless required by law or related to new features.
12.2 Acceptance of changes: For Consumers, material changes will be communicated to you in advance where required by law. You have the right to terminate your subscription before the changes apply if you do not agree. For Business Users, continued use of the Service after the effective date of the updated Terms constitutes acceptance of the changes. If you do not agree to the changes, you must cancel your subscription and stop using the Service before the new Terms take effect.
13 Dispute resolution
13.1 Informal resolution: We encourage you to contact us first to resolve any disputes or claims relating to these Terms or the Service. The parties agree to attempt to resolve disputes informally by contacting the other party and negotiating in good faith for at least 30 days before initiating arbitration or litigation.
13.2 Arbitration for business users: If you are a Business User, you and Jump IT agree that any dispute, claim or controversy arising out of or relating to these Terms or the Service (including their breach, termination or interpretation) shall be finally resolved by binding arbitration. By agreeing to arbitration, you waive the right to litigate in court and to have your case decided by a judge or jury. The arbitration shall be administered by the International Chamber of Commerce (ICC) or, at Jump IT’s option, the German Institution of Arbitration (DIS), under their respective rules. The arbitration shall be conducted by a single neutral arbitrator. The seat of arbitration shall be in Germany (in a major city such as Frankfurt or Berlin). The arbitrator may award any relief available in court, subject to the limitations and exclusions set forth in these Terms. Arbitration proceedings, submissions and awards shall be confidential and may be disclosed only as necessary to enforce the award or as required by law. To the extent permitted by law, the arbitration will be conducted solely on an individual basis and not as a class, collective or representative action.
13.3 Consumers and opt out rights: If you are a Consumer, the arbitration agreement above does not apply to you unless you choose to opt in. You may bring claims in the courts of your country of residence or in Germany. You may also use any dispute resolution mechanisms provided by EU law (for example, the EU Online Dispute Resolution platform). Nothing in this section limits your right to seek provisional or interim relief in a court of competent jurisdiction. If pre‑dispute arbitration agreements are enforceable in your jurisdiction and you prefer not to arbitrate, you may opt out by sending written notice to Jump IT within 30 days of first accepting these Terms or within 30 days of any material change to this arbitration provision. The notice must include your name, address, the email associated with your account, and a statement that you wish to opt out of arbitration. Opting out of arbitration will not affect any other part of these Terms. We will not retaliate or treat you differently if you opt out.
13.4 Venue for court disputes: If the arbitration clause does not apply (because you are a Consumer who did not opt in, you opted out, or a particular claim is excluded from arbitration), then the courts of Germany shall have exclusive jurisdiction for Business Users, and you consent to the personal jurisdiction of such courts. Consumers may bring claims in their country of residence or in Germany. Local consumer protection laws may allow you to have disputes heard in your local language. Nothing in this Section prevents either party from seeking provisional or interim injunctive relief in any court of competent jurisdiction as necessary to protect intellectual property or confidential information or to enforce this arbitration clause.
13.5 Legal fees: In any arbitration or litigation between you and Jump IT, the prevailing party is entitled to recover its reasonable attorneys’ fees and costs from the other party, to the extent permitted by law or by the arbitration rules. In many consumer cases, each party may bear its own fees unless applicable law provides otherwise.
14 Miscellaneous provisions
14.1 Entire agreement: These Terms (together with any documents incorporated by reference, such as the Privacy Policy, Cookie Policy, Data Processing Addendum, Acceptable Use Policy and any service specific terms provided by Jump IT) constitute the entire agreement between you and Jump IT regarding the Service and supersede all prior and contemporaneous agreements, proposals or representations, written or oral. You acknowledge that you have not relied on any representation, warranty or statement not expressly set out in these Terms in entering into this agreement.
14.2 Assignment: You may not assign or transfer these Terms or any rights or obligations hereunder without Jump IT’s prior written consent. Any attempted assignment by you in violation of this provision is void. Jump IT may assign or transfer these Terms (in whole or in part) to an affiliate or successor (for example, in connection with a merger, acquisition or sale of assets) without your consent. These Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
14.3 No waiver: No failure or delay by either party in exercising any right, power or remedy under these Terms shall operate as a waiver of any such right, power or remedy. Any waiver must be in writing and signed by the party granting the waiver.
14.4 Severability: If any provision of these Terms is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect. The parties agree to negotiate in good faith a valid and enforceable provision that most closely reflects the original intention.
14.5 Force majeure: Neither party shall be liable for any delay or failure in performance (excluding payment obligations) resulting from causes beyond its reasonable control, including natural disasters, acts of government, war, terrorism, civil unrest, labour disruptions, failure of internet or telecommunications services, or other force majeure events. The affected party shall promptly notify the other party and use reasonable efforts to mitigate the impact. If a force majeure event continues for more than 60 days, either party may terminate the affected Service upon written notice without penalty.
14.6 Relationship of the parties: The parties are independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, agency, fiduciary or employment relationship between you and Jump IT. Neither party has authority to bind the other or incur obligations on the other’s behalf.
14.7 Third party rights: Except as expressly provided in Sections 4 and 11 (regarding rights of Microsoft and other licensors, and indemnification obligations), these Terms do not confer any rights or remedies on any person or entity other than the parties and their respective successors and permitted assigns. A consumer’s statutory rights under applicable law are independent and not affected by this clause.
14.8 Notices: Jump IT may provide notices to you by email to the address associated with your account, by posting a notice within the Service, on our website or by mail to your account address. You are responsible for ensuring that your contact information is current. Notices to Jump IT must be sent to our registered address or to the appropriate contact email provided in these Terms or on our website.
14.9 Governing law: These Terms and any disputes or claims arising out of or relating to them (including non‑contractual disputes or claims) are governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
14.10 Contact information: If you have any questions or concerns about these Terms or the Service, you may contact us at support@jumpit.ai (for general inquiries) or privacy@jumpit.ai (for data protection matters). Our registered office address is Magnusstraße 2, 29221 Celle, Germany. We will endeavour to respond to your queries promptly.
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By using the Service, you acknowledge that you have read, understand and agree to be bound by these Terms of Service. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
